Poor customer service. I've been a CCU member for over 40 years. Went in to talk about an auto loan. Sat and waited while a prior customer finished up and then the loan officer decided to make a call. This kind of thing happens just about every time I walk into a CCU - staff talks among themselves, ignore people waiting in line. I'm done. Looking to pull my accounts.
WORST BANK I HAVE EVER DEALT WITH...HORRIBLE CUSTOMER SERVICE AND NOT A SHARED CREDIT UNION DO NOT USE THIS BANK!!!!!!!!!!
I have never experienced such awful customer service! First I can't call and pay my Auto Loan over the phone because the processing of the transcation is to expensive so I have to wait until I'm 15 days past the cutoff to call and pay. Then when I call and pay the first thing the lady says is I will allow you to pay on the phone this once then next time you will have to do it online? (BTW the website is awful to use) So she takes my CC number and says is this a visa? I said yes and she told me that they don't accept Visa for auto loan payments????? How is that a thing?? I will say if I lived in state I would walk in and pay but I live in Alaska and paying with a card is the easiest way... I thought!
Do not expect any support while traveling overseas with CCU. I made arrigments 2 days before that I would be traveling to Europe and using my debit card. I gave them the list of countries I would be in and I was assured that everything would be fine. Half way through the trip they started declining transactions and I wasn't called, texted or emailed about these transactions. I contacted CCU and they told me that I need to be sure that I only make transactions where the merchant would allow me to put in my PIN. That doesn't happen or is rarely used in Europe since they have been using chip technology well before the US has. They cleard the fraud protection and said I could go ahead and use my card again. Well 48 hours later it started happening again. When contacting customer service they just gave me the scripted response of make sure you always have 2 forms of payment when traveling. I understand that. Thats just common sense. What I don't want to happen is my card declining everywhere I go in Europe. Come on CCU!
I'm new but I don't like the customer service and lo....ng annoying automated bank information.
Columbia Credit Union is a US Atm based in Battle Ground, Washington. Columbia Credit Union is located at 401 NW 12th Ave, Battle Ground, WA 98604, USA.
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