I want to voice my frustration as to the situation that has taken place over the past two weeks. Two weeks ago I scheduled exam and vaccines for my dog. At the time I scheduled I asked the receptionist if this would still be covered under care club. She said it would if I had care club and didn't seem to know how to look up if I did. That same phone call I ordered flea control. So when I went to pick it up the next day I asked Fay the lead receptionist if my visit would be covered by care club. She said no that my care club had expired on June 11th. I was somewhat frustrated that I hadn't received notice that I was coming up on my expiration with unused product and services. I asked her to cancel my appointment. I would have still been frustrated but would have walked away and never said a word about it. I did point out that having been a receptionist there before that the policy when I worked there was that we called customers whose care club was about to expire when they still had unused services. Fay stated that it is still their policy to do so and that they do everyday but she didn't have an answer as to why I had not been called. Again, I would have just cancelled my appointment and let it go. But Fay said that my care club exam and vaccines would be honored. She reiterated that she would need to have it approved by Laura (stating that she was confident it would be approved) and that if there was any change she would call me and let me know. So today I go to my appointment with the belief that what I would be paying for would be just the nail trim that I wanted for my dog. I thought that my exam and vaccines would be covered by the care club that I had paid for in full and was told that would cover today's appointment. When it came time to leave I was given my bill that came to just under $90 and told that the exam and nail trim were covered but that I had to pay for my vaccines. I questioned this and was told that Laura didn't approve for the vaccines to be covered. I can accept that. What I am very bothered by is that I had been promised a phone call if this was not going to be covered. I didn't even so much as get a reminder call for my appointment (which, having been a former receptionist here I know is policy) let alone to be informed that my payment of the vaccines through care club would not be honored. I would have been perfectly content to just cancel my appointment and move forward with life but unfortunately they typical VCA policy of get as much money as we can from the client was the policy adhered to in this case. It is not in my nature to make a scene so I expressed my frustration and paid my bill and left very angry. I'm somewhat disappointed to say that I will be finding a new vet. I'm disappointed because I really like Dr. Rockstad and would love for her to continue seeing Bennett. However, I simply can not continue to give my money to a corrupt corporation who does not even care enough about it's employees to give them a proper facility let alone to care about it's clients enough to honor the money that was given them for services not rendered. As for Fay and the receptionists I'm appalled at the lack of professionalism that is tolerated. I would never have been allowed to treat a customer the way I was treated.
They took me in an emergency minutes before closing. My original vet WOULD NOT. I have since changed from Alder Creek to VCA... LOVE their caring and compassionate care
Had to have our dog put down. Every one was very compassionate and helpful
I'm happy to say the manager made this right. My complaint has never been about management, it was the receptionist handling of it all.
I had a lethargic Jack Russell terrier (anyone who knows the breed knows that's not normal). They got me in same day. Reception, techs and doctor all wonderful, caring and concerned. Took great care of my baby. Glad my friend recommended them. They are top notch.
Dr.Rockstad saw my cat today for the first time for some issues, she is very straightforward with her treatment plan and recommendations while making sure you are informed about the financial part. She was very good and we felt very comfortable bringing our beloved pet here. Her assistants Ashley and Tori are like cat whisperers, thank you so much!!
Vca Battle Ground Animal Hospital is a US Veterinary Care based in Battle Ground, Washington. Vca Battle Ground Animal Hospital is located at 3314 W Main St, Battle Ground, WA 98604, USA.
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